Shipping & Returns

Every Yinglo piece is prepared with care. This guide explains how shipping, tracking and return requests work, so you know what to expect before you place an order.

Shipping & delivery

Where do you ship?

Yinglo ships from Wuxi, Jiangsu, China. Our current online checkout supports delivery to Malaysia, North America, Singapore and Europe. If you are elsewhere, please contact us before ordering so we can confirm whether delivery is possible and provide a personal quote.

When will my order be shipped?

Our shipping policy states that orders are generally processed within two business days, except where otherwise stated. Orders placed after noon, on weekends or on holidays may begin processing on the next business day. A bespoke crystal piece also needs time for design confirmation and preparation; we will discuss its schedule with you before payment. Processing time is separate from delivery time.

How much is shipping, and when will my order arrive?

Available delivery methods, shipping charges and estimated delivery times are shown at checkout. Charges depend on the destination, order weight and selected service. Delivery estimates begin after dispatch and are not guaranteed; carrier or customs delays may affect arrival. For a destination outside the current checkout area, please ask our team for a quote before ordering.

How can I track my package?

Once your order ships, we will email the shipping details and tracking number or link where the shipping method supports tracking. Carrier updates may take some time to appear after the notification arrives. If you need help locating your package, send us your order number.

What if I need to change my address or my package is delayed?

Please check your delivery address before placing an order and contact us as soon as possible if you notice an error. We may be able to help before dispatch, but an order already in transit cannot be changed. If a package is lost, damaged or delayed, contact us with your order number and tracking details; we will help you work with the carrier.

Returns & refunds

Can I return an item?

We accept eligible returns requested within seven days of delivery when proof of purchase is provided. Every refund request must be approved by our customer experience team in advance. Personalised custom items are final sale and cannot be returned or exchanged. Please review and confirm your bespoke design details before payment. For more information, see our FAQ.

How do I request a return?

Contact us within the seven-day window with your order number, proof of purchase and reason for the return. Please wait for our team’s approval before sending an item back. You are responsible for arranging the return shipment and providing its tracking information.

When will I receive my refund?

After we receive and inspect an eligible return, approved refunds are processed within five to seven business days. Original shipping charges are not refundable. The time it takes for the refund to appear in your account may depend on your payment provider.

We are here to help

For delivery questions, tracking help or a return request, contact our customer experience team on WhatsApp at +86 152 1001 3656 or email support@yinglocrystal.com. Include your order number if you have one.